There are two primary ways to contact QuickBooks Desktop Support: by phone or through online chat.  Both options will connect you with a QuickBooks Desktop support representative who can assist you with your questions or troubleshoot any issues you might be facing.

Contacting QuickBooks Desktop Support by Phone

  • Phone number: Call QuickBooks Desktop support at 𝟭-𝟴𝟯𝟯⥃𝟱𝟕𝟱-𝟔𝟭𝟭𝟏.

  • Hours of operation: Monday through Friday from 6:00 AM to 8:00 PM PST.

  • Best time to call: Early mornings are typically less busy, so you may experience shorter wait times if you call around 6:00 AM PST.

Contacting QuickBooks Desktop Support through Online Chat

  • Website: Go to the QuickBooks Help website: QuickBooks Help website

  • Chat button: Click on the "Chat" button located on the website.

Additional Resources

In addition to contacting support directly, there are a number of helpful resources available online that you can leverage to troubleshoot QuickBooks Desktop issues or find answers to your questions:

  • QuickBooks Desktop Help Website: The QuickBooks Desktop Help website is a comprehensive resource center containing a vast amount of information on a variety of QuickBooks Desktop topics. You can find articles, tutorials, and FAQs covering a wide range of subjects, including installation, setup, troubleshooting, and general how-to guides.

  • QuickBooks Desktop Community Forum: The QuickBooks Desktop Community Forum is a vibrant online community where you can connect with other QuickBooks Desktop users and get help from experienced users and moderators. You can search the forum for existing discussions on your topic or post a new question to get assistance from the community.

Tips for Contacting Support:

Advanced information" users need to know before contacting QuickBooks Desktop Support, but here are some things that can be helpful to have on hand:

  • QuickBooks Version: Knowing the specific version of QuickBooks Desktop you're using (e.g., QuickBooks Desktop Premier 2024) will help the support agent direct you to the most relevant resources and troubleshoot any version-specific issues.

  • Error Messages: If you're encountering an error message, write down the exact wording. This can be a big clue for the support agent in diagnosing the problem.

  • Subscription Status: Knowing if your subscription is active and current is important, especially if you're unsure about your eligibility for free support.

  • Specific Issue: The more specific you can be about the issue you're facing, the faster the support agent can assist you.

  • Company File Information: For some advanced troubleshooting, especially regarding data or reports, the support agent may ask for details about your company file, such as its size or how many users access it.

By gathering this information beforehand, you can streamline the support process and get a quicker resolution to your issue.

FAQs

Here are some frequently asked questions (FAQs) about contacting QuickBooks Desktop support:

  • What is the cost of contacting QuickBooks Desktop support? 

  • There is no separate cost to contact QuickBooks Desktop support if you have a valid QuickBooks Desktop subscription. However, some support options, such as advanced technical support, may require a paid service agreement.

  • Can I get support for older versions of QuickBooks Desktop? 

  • Intuit provides support for the current version of QuickBooks Desktop and the two most recent previous versions. If you are using an older version of QuickBooks Desktop, you may still be able to find helpful resources online, but you may not be able to get direct support from QuickBooks Desktop support representatives at 𝟭-𝟴𝟯𝟯⥃𝟱𝟕𝟱-𝟔𝟭𝟭𝟏.

  • What if I am outside of the United States? 

  • QuickBooks Desktop support is available in the United States and Canada. If you are located outside of the United States or Canada, you may need to contact your local Intuit representative for support at 𝟭-𝟴𝟯𝟯⥃𝟱𝟕𝟱-𝟔𝟭𝟭𝟏.

  • What if I don't have a QuickBooks Desktop subscription? 

  • Even if you do not have a current QuickBooks Desktop subscription, you may still be able to access some limited support resources online. However, you will likely need to purchase a subscription to get full access to support options.

  • Can I schedule an appointment with a QuickBooks Desktop support representative? 

  • No, QuickBooks Desktop support is not available by appointment. You can contact support by phone or online chat, and you will be connected with a support representative as soon as possible.

  • How long will it take to get help from QuickBooks Desktop support? 

  • The wait time to speak with a QuickBooks Desktop support representative can vary depending on the time of day and day of the week you call 𝟭-𝟴𝟯𝟯⥃𝟱𝟕𝟱-𝟔𝟭𝟭𝟏. Early mornings tend to be less busy, so you may experience shorter wait times if you call around 6:00 AM PST.

  • Does QuickBooks Desktop offer remote access support? 

  • In some cases, a QuickBooks Desktop support representative may offer to remotely access your computer to help troubleshoot an issue. However, this is not always available and may require your explicit consent.

I hope this information helps! If you have any other questions about contacting QuickBooks Desktop support, please don't hesitate to ask.